Am I making a mistake? Am I getting this right?

That’s what the team set out to solve with TaxAct AI SmartFile.

SmartFile is an AI-assisted experience designed to help customers navigate their return, answer questions, handle documents, and move forward with confidence.

Building something like this takes more than adding AI to the flow. It requires a deep understanding of where people get stuck, where mistakes happen, and how to guide them without adding friction. That understanding only comes from helping millions of taxpayers every year.

The goal wasn’t to use AI for the sake of it. It was to reduce uncertainty and make the experience simpler.

One customer who had used TaxAct for over a decade said it used to take a few hours. With SmartFile, it took about 30 minutes and could have been done in 10. That kind of shift is what matters.

This isn’t about impressing with AI. It’s about using it in a practical, responsible way to support people when they’re unsure. And in a category like tax, that only works if it’s accurate and trusted. That’s why Taxwell stands behind SmartFile with an accuracy guarantee.

That’s the role AI should play.